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NMSRD -- The National Mortgage Servicer's Reference DirectoryTM (25th ed.) Links

*These updates all refer to the 25th edition of the NMSRD, which was released in September 2008. (Please check to make sure that your edition is current. If it's not, click here for information on ordering the 25th ed.)

CHAPTER 1 - State Summaries

  1. Estimated Foreclosure Timelines -- Updates for New York(New York City and Long Island), New York(Outside New York City and Long Island), North Carolina, and Rhode Island.

California update:  "Enhanced" notice of sale for loans secured by residential real property where the billing address for the mortgage note is different from the property address. (effective 9/6/08)

CHAPTER 9 - Servicemembers Civil Relief Act

Servicemembers Civil Relief Act

  1. Online Military Service Verification (available to the public - no password required)


  2. CHAPTER 10 - FANNIE MAE

New Foreclosure and Bankruptcy Attorney Network and Attorneys' Fees and Costs -- Announcement 08-19 (8/6/08)

Increase in Incentive Fees for Loss Mitigation Alternatives -- Announcement 08-20 (8/11/08)


  • CHAPTER 12 - HUD Insured Loans

In some of the documents below, you will need to scroll to the desired section. To minimize scrolling, you may do a word search within the document for the desired section by pressing Ctrl+F ("Find" shortcut) and typing in a search term.

Note: The documents represented by the following links matched the printed 25th Edition of the NMSRD at time of printing. They are, however, subject to change at any time. These links are updated from time to time to reflect the most current information available, which consequently may not match the document listed in the printed version of the NMSRD. Additionally, visitors are advised to contact HUD to confirm the latest information.

HOPE FOR HOMEOWNERS PROGRAM -- Authorized by the Housing and Economic Recovery Act of 2008 and announced by HUD Secretary Preston on October 1, 2008. Detailed information about eligibility and other requirements can be found at www.fha.gov. Website includes fact sheets and FAQs.

A. Mortgagee Letter 2006-15: Future Delinquency Reporting Requirements

B. Mortgagee Letter 2006-28: Mortgage and Foreclosure Rights of Servicemembers under the Servicemembers Civil Relief Act (11/20/06) 

C. Mortgagee Letter 2008-20: This letter is an update Mortgagee Letter 2004-40.  This Mortgagee Letter announces points of contacts and geographic areas of responsibilities for Single Family Management and Marketing (M&M) contracts for Maryland and the District of Columbia.

D. Mortgagee Letter 2008-29 and the Attachments, and Mortgagee Letter 2008-30: Hope for Homeowners Mortgagee Letters and Exhibits.

      1. HUD LOSS MITIGATION PROGRAMS
        
          A. Mortgagee Letter 2008-21.  This letter adresses the legal fees and foreclosure costs that have changed concerning loss
              mitigation.

          B. Mortgagee Letter 2008-27. (9/26/08) - Treble Damages for Failure to Engage in Loss Mitigation.

      2. HUD TIER RANKING SYSTEM

      3. Mortgagee Letters 2006-31 (with attachment); 2005-182004-30 and its attachment

      4. HUD'S NEIGHBORHOOD WATCH SYSTEM (Also see ML 2006-27 and ML 2005-26)

      5. Mortgagee Letter 93-14

      6. Mortgagee Letter 89-32     

      7. Mortgagee Letter 2002-19 (2002-19 is updated in part by ML 2007-03)
      
      8. Mortgagee Letter 2001-19, with attachments 123         
         (for actions commenced prior to September 1, 2005)

      9. Mortgagee Letter 2005-30, with attachments 123, and 4  
         (for actions commenced on or after September 1, 2005).

     10. FHA CONNECTION

     11. HUD HOMEOWNERSHIP CENTERS [Also see Announcement of FHA Resource  
          Center ML 2006-08 (5/1/06).]

     12. MANAGEMENT & MARKETING CONTRACTORS: HUD's M&M website. Also see Mortgagee
         Letter 2004-45 and updates in Mortgagee Letters 2007-072006-322006-02, 2005-35, 2005-292005-25
         2005-122005-07, and 2005-04.  

     13. HUD DEBENTURE RATES and Mortgagee Letter 2004-33

     14. Mortgagee Letter 2007-03 -- the ML and/or its attachments cover items 14.A to 14.T, unless otherwise 
           noted. (Scroll/word search for desired information within ML 2007-03 and/or review relevant attachments.) 
           Frequently Asked Questions/FAQs (11/14/07) re ML 2007-03.

A. Claiming Reimbursement (also see ML 2002-19)
B. Responsibility for Damage (also see ML 2002-19)

       1. Damage by fire, flood, earthquake, tornado, hurricane, or condominium's boiler explosion
       2. Damage due to mortgagee neglect

C. Existing Warranties

NOTE: The P&P-related info presented below and in some of the listed links is provided for convenient reference to the general requirements only. For all current REO P&P cost schedules, and as announced in Mortgagee Letter 2004-16readers should refer to: www.hud.gov/offices/hsg/sfh/reo/pandpsched/index.cfm.

D. Inspections (Scroll to Attachment 2)

E. Boarding of Properties (Scroll to Attachment 4)

F. Debris Removal (Scroll to Attachment 5)

G. Hazardous Waste Removal (Scroll to Attachment 5)

H. Ground and Yard Maintenance (Scroll to Attachment 6)

I. Eviction - SEE LINK 9 ABOVE

J. Winterization (Scroll to Attachment 7)

K. Utilities (Scroll to Attachment 7)

L. Lock Change/Securing/Winterizing Swimming Pools (Scroll to Attachment 3)

M. Photographs (Scroll to Attachment 3)

N. Signs for Emergency Contact (Scroll to Attachment 2)

O. Failure to Perform Preservation & Protection

P. Request to Exceed Cost Limits (Scroll to Attachment 8)

Q. Extensions of Time

R. Lender Appeal Process (Scroll to Attachment 10)

S. Allowable Post-Endorsement Fees & Charges (See Part II of ML 2002-10)

T. Maximum Allowable Cost per Property (Scroll to Attachment 1)    

CHAPTER 14 - Veterans Administration

VA Loan Electronic Reporting Interface (VALERI): The primary vehicle for communicating information is the  VALERI website. On that site can be found implementation materials, regulatory reference documents, servicer reference documentation, servicer reporting requirements, contact information, and FAQs.  Circular 26-08-8 (06/10/2008) and Circular 26-08-10 (7/22/08)

In some of the documents below, you will need to scroll to the desired section. To minimize scrolling, you may do a word search within the document for the desired section by pressing Ctrl+F ("Find" shortcut) and typing in a search term.

Note: The documents represented by the following links matched the printed version of the NMSRD at time of printing. They are, however, subject to change at any time. These links are updated from time to time to reflect the most current information available, which consequently may not match the document listed in the printed version of the NMSRD. Additionally, visitors are advised to contact the appropriate VA office to confirm the latest information.

  • VA SERVICING GUIDE (Note: Page numbers provided below refer to the actual document, and not to the PDF page number)
   Introduction to Servicer Procedures (Scroll or word search for page 4)
   Introduction to the Servicer Web Portal (Scroll or word search for page 9)
   General Loan Servicing (Scroll or word search for page 47)
   Delinquent Loan Servicing (Scroll or word search for page 59)
   Loss Mitigation (Scroll or word search for page 71)
   Refunds (Scroll or word search for page 88)
   Foreclosure (Scroll or word search for page 92)
   Property and Title Transfers (Scroll or word search for page 101)
   Claims (Scroll or word search for page 110)
   Post-Audits (Scroll or word search for page 133)
   Bills of Collection (Scroll or word search for page 137)
   Appeals (Scroll or word search for page 142)
   Training (Scroll or word search for page 159)

Title Documents on Conveyance -- see Circular 26-08-10 (7/22/08) Also see Title Document Frames

Foreclosure Time Frames -- Table of Foreclosure Time Frames (2/01/08)

Attorney Fees -- Table of Maximum Allowable Attorney Fees for Foreclosure (2/01/08)

VALERI Fee Cost Schedule-- Contains the allowable fees and costs for all categories of expenses and advances for each state.

Note: States are listed according to the Regional Loan Center (RLC) under which they fall. The RLC websites contain announcements about local procedures and guidance, as well as telephone and email adresses for employees.

ATLANTA RLC
(Georgia, North Carolina, South Carolina, Tennessee)

CLEVELAND RLC
(Delaware, Indiana, Michigan, New Jersey, Ohio, Pennsylvania)

DENVER RLC
(Alaska, Colorado, Idaho, Montana, Oregon, Utah, Washington, Wyoming)

HOUSTON RLC
(Arkansas, Louisiana, Oklahoma, Texas)

MANCHESTER RLC
(Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont)

PHOENIX RLC
(Arizona, California, Nevada, New Mexico)

ROANOKE RLC
(D.C., Kentucky, Maryland, Virginia, West Virginia)

St. PAUL RLC
(Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin)

St. PETERSBURG RLC
(Alabama, Florida, Mississippi, Puerto Rico, U.S. Virgin Islands)

CHAPTER 15 - PRIVATE MORTGAGE INSURANCE

MGIC has created time frames to provide, by state, an appropriate time interval between the due date of the first unpaid installment and claim filing.  The state time frames were established by adding the following time intervals: 4 months from the date of the first unpaid installment to initiate foreclosure action; a time period to acquire title to the property, varying by state and method of foreclosure, and 60 days from title acquistion to submit the claim.  Time frames chart: click here.

     
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