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CHAPTER 12 - Veterans Administration

HAMP -- See USFN's Client Resource Center.

VA Loan Electronic Reporting Interface (VALERI): The primary vehicle for communicating information is the  VALERI website. On that site are sections that include the following (many are found under the tab for Home Loan Links): Servicer Reporting Requirements; Document Library for Servicers Live in VALERI; Loan Guaranty Circulars; Contact Information; and FAQs.

Note: These links are updated from time to time to reflect the most current information available. Visitors are advised to contact the appropriate VA office to confirm the latest information.

• VA SERVICER GUIDE, Final, Version 1.2 (July 2009)
     
• SERVICEMEMBERS CIVIL RELIEF ACT (SCRA) and see VA Circular 26-11-3 (dated 1/26/11), which contains important reminders regarding the SCRA.
  
  
• LOSS MITIGATION: Circular 26-11-1 (1/6/11) -- Relocation Assistance for VA Borrowers (re short sales or deeds-in-lieu of foreclosure) 

Property Preservation Requirements and Fees -- see Circular 26-09-12 (Aug. 13, 2009), containing Exhibit A (describes policy) and Exhibit B (table of maximum reimbursed amounts)

Reporting Paid in Full Loans -- see Circular 26-08-21 (12/9/08) and Circular 26-09-7 (May 1, 2009)

Title Documents on Conveyance -- see Circular 26-08-10 (7/22/08) and CHANGE 1 to Circular 26-08-10 (11/7/08). Also see Title Document Time Frames and Documents Required (3/25/11).  Circular 26-10-4 (3/24/10) -- Title Documentation in Florida

Foreclosure Time Frames -- State Foreclosure Process & Statutory Bid Information (6/2/08)

Fee & Cost Schedule -- VALERI Fee Cost Schedule  (updated 5/11/10) -- Contains the allowable fees and costs for all categories of expenses and advances for each state. NOTE: INCLUDES ATTORNEY FEES (under Fees and Liquidation Expenses).

Forbearance for Homeowners with Problem Drywall -- Circular 26-10-7 (6/2/10)

Note: States are listed according to the Regional Loan Center (RLC) under which they fall. The RLC websites contain announcements about local procedures and guidance, as well as telephone and email adresses for employees.

ATLANTA RLC
(Georgia, North Carolina, South Carolina, Tennessee)

CLEVELAND RLC
(Delaware, Indiana, Michigan, New Jersey, Ohio, Pennsylvania)

DENVER RLC
(Alaska, Colorado, Idaho, Montana, Oregon, Utah, Washington, Wyoming)

HOUSTON RLC
(Arkansas, Louisiana, Oklahoma, Texas)

MANCHESTER RLC
(Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont)
NOTE: SERVICING ACTIVITIES ARE CONSOLIDATED WITH THE CLEVELAND RLC.

PHOENIX RLC
(Arizona, California, Nevada, New Mexico)

ROANOKE RLC
(D.C., Kentucky, Maryland, Virginia, West Virginia)

St. PAUL RLC
(Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin)

St. PETERSBURG RLC
(Alabama, Florida, Mississippi, Puerto Rico, U.S. Virgin Islands)