Introduced in June 2006,
Writing
and Implementing a Living Quality Plan for Mortgage Servicers and
Law Firms (
A Living Quality Plan) is
the industry's first practical guide to organized, ongoing quality
assurance. This 200-page hardcover book (published by USFN) was written
by Dennis Jankowski, then the National Quality Director for First
American Default Information Services, and now the VP - AMC Optimization
for CoreLogic.
>
Table of Contents of
A Living Quality
Plan (in downloadable PDF format).
> For more information about the content of
A Living
Quality Plan, please contact the author Dennis Jankowski
djanko@comcast.net.
