Introduced in June 2006,
Writing
and Implementing a Living Quality Plan for Mortgage Servicers and
Law Firms (
A Living Quality Plan) is
the industry's first practical guide to organized, ongoing quality
assurance. This 200-page hardcover book was written by Dennis Jankowski,
National Quality Director for First American Default Information
Services, and published by USFN.
>
Table of Contents of
A Living Quality
Plan (in downloadable PDF format).
> For more information about the content of
A Living
Quality Plan, please contact the author Dennis Jankowski
djanko@comcast.net.
