Introduced in June 2006, Writing and Implementing a Living Quality Plan for Mortgage Servicers and Law Firms (A Living Quality Plan) is the industry's first practical guide to organized, ongoing quality assurance. This 200-page hardcover book (published by USFN) was written by Dennis Jankowski, then the National Quality Director for First American Default Information Services, and now the VP - AMC Optimization for CoreLogic.

• Table of Contents of A Living Quality Plan (in downloadable PDF format).
• For more information about the content of A Living Quality Plan, please contact the author Dennis Jankowski.
• In some editions of the USFN e-Update, author Dennis Jankowski has overviewed principles and topics from A Living Quality Plan. You can view Dennis' articles by clicking the links below.

One hardcover copy of A Living Quality Plan is $205, with quantity discounts available. USFN Members may order online. Non-USFN Members: download the order form below or contact USFN for more info re ordering at (800) 635-6128 x217.

Members: Order Online (Online ordering is available only to USFN Member law firms and trustee companies.)

Non-Members: Download Order Form -- Once you download the form, you can tab through the fields, fill in the form "on-screen", save and email it to order@usfn.org.  Or, you can print it out and fax it to (714) 573-2650) or mail to USFN (see address at bottom of website, or at bottom of form).