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USFN 25th Anniversary

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Housing & Travel

General Information



Wednesday, June 9
3:30 pm - 5:30 pm

Default Servicing 101 Super Session
 * Stand alone workshop dedicated to educating those new to the field on the basics of the servicing
    industry.  MORE INFORMATION

This session is open to all registered attendees. 
In addition, this session is also available at a special rate of only $25
for all interested servicers who may not be able to attend the seminar.

1:30 pm - 5:30 pm

Mediation Roundtable
 * Come participate in this new forum where attorneys, servicers and mediation administrators can come together to discuss best practices for mediation hearings. 

The Mediation Roundtable is replacing the Servicing Manager's Networking Roundtable and will be held Wednesday afternoon from 1:30 to 5:30 in the afternoon.  There is no additional cost to participate, but please confirm your attendance with Tiffany Cohen via email at











Thursday, June 10
8:45 am - 10:45 am

Overcoming Eviction/REO Challenges in Today’s Environment 
 * Eviction Best Practices
 * Alternatives to Eviction
 * REO Title Considerations
 * REO Best Practices
 * State-Specific Hot Topics

Advanced Bankruptcy
 * Automatic stay issues
 * Plan confirmation
 * Lien stripping
 * Claim issues
 * Payment application
 * Servicing after discharge
 * Red flag documents

Servicing Discussion with Fannie, Freddie
 * Engage in a game of USFN JEOPARDY which will
    help test and increase your knowledge
    on important product issues facing servicers
 * Panelists representing Fannie, Freddie, FHA/HUD
    & VA will provide updates
 * Q & A session

Loss Mitigation Forum
 * Use of business network and technology
 * Dealing with borrowers
 * Loss Mitigation options
 * Timing of loss mitigation efforts
 * Re-default











11:00 am - 12:00 pm

RESPA Qualified Written Requests
 * What is a QWR?
 * What is a proper request?
 * Exemptions from RESPA
 * Required responsive action
 * Penalties for non-compliance

20 Greatest Loan Servicing Myths
 * What is a myth?
 * Are certain servicing practices based on myth
    instead of an interpretation of law?
 * How to determine if a practice is based on a
    myth instead of law
 * Are there more creative ways to service a loan
    based on current law?

Modifications & Loss Mitigation in Bankruptcy
 * Negotiating and entering loan modifications in
 * Proofs of claim issues with modifications
 * Working with Trustees, Judges and Attorneys
Emerging Technology Trends
 * Leveraging social media
 * Evolving role of documentation in the legal
 * Electronic case filing at state/federal level







1:30 pm - 3:00 pm

8 C’s of Communication for Clients,
Counsel, and Colleagues
 * Contracts, agreements and other important
 * Conferences
 * Contact Lists
 * Computers
 * Communication
 * Compliments and Complaints
 * Clients
 * Calamities

Managing Occupied Properties
 * Legal statues related to occupied properties
 * Outsourced providers
 * Contact with tenant
 * Strategies in managing tenants and property


Understanding HAMP
 * HAMP Review & Solicitation Process
 * Trial Payments
 * Payment Applications
 * Payment Defaults
 * Court Requirements
 * Credit Reporting
 * Modification Results 

Dangerous Document Issues:
Standing and Evidence in the Courts
 * Required documents to appear
 * Results for not having the right documents
 * Affidavits and declarations vs. live testimony
 * Best practices
 * Discussion of MERS










3:15 pm - 4:45 pm

Vacant Property Registration Ordinances
 * Updates on how the industry is developing best
    practices to address municipal leaders on a
    national scale.
 * How to implement efficient communication tools
 * Best practices

Mediation Hearings
 * A look at which states have existing programs
   and the success statistics
 * Problem areas, national and state specific
 * Best practices

Servicer Risk Management
 * Typical areas of risk for Servicers
 * Tools to minimize risk
 * Litigation management
 * Case Studies
The Real Impact of the Protecting Tenants At Foreclosure Act
 * Best practices established to comply with PTFA
 * Challenges in implementing PTFA
 * Affects on eviction litigation








 Friday, June 11
 9:00 am - 11:00 am
Servicing Discussion with Fannie, Freddie
 * Engage in a game of USFN JEOPARDY which will
    help test and increase your knowledge
    on important product issues facing servicers
 * Panelists representing Fannie, Freddie, FHA/HUD
    & VA will provide updates
 * Q & A session
Advanced Foreclosure Issues
 * Default/acceleration issues
 * Fraud claims in foreclosure
 * Delays and communication issues due to loss
 * Mortgage elimination of other mortgages
 * Effective handling of contested matters
 * Payment application issues
 * Escrow accounting
 * New cases
Hot Topics Roundtable
 * A discussion centering on the latest issues
    affecting the default servicing industry
Legislative Updates
 * State-by-state major updates
 * Federal updates
 * Municipal ordinances







625 The City Drive, Suite 310, Orange, CA 92868.
P (800) 635-6128 or (714) 838-7167  ·  F (714) 573-2650  ·  E
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