October 7, 2015
by Lee Perres and Kimberly Stapleton
Pierce & Associates, P.C. – USFN Member (Illinois)
Without public notice, the consumer hotline number for the Grace Period Notice was changed on July 17, 2015 to 1-844-768-1713. There were reports to the Illinois Department of Financial and Professional Regulation that the former 800-532-8785 number was a faulty line and callers received a busy signal when calling.
Accordingly, servicers should make sure that they include the new 1-844-768-1713 hotline number on the Grace Period Notice.
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