USFN - America's Mortgage Banking Attorneys Logo

CASE Files Series 4 Curriculum

Series 4

Operations

4 Modules | Approximately 2 Hours

REGISTER FOR CASE FILES

What You'll Explore

Series 4 explores the operational tools and processes that support effective mortgage servicing, including client systems, referral packages, scorecards, and automation.

Included With Each Module

30-Minute Sessions

Focused recorded modules designed to fit your schedule.

Session Outlines

Detailed outlines you can reference and share with your team.

Downloadable Slides

Session slides to help apply and revisit key content.

Knowledge Checks

Short assessments designed to reinforce learning after each session.

Digital Badges

Earn badges that recognize completion and achievement.

Member Directory

Find USFN member resources for jurisdiction-specific guidance.

Series 4 Curriculum

Module 1

Client Systems & Maintenance

Whether you’re working on one client system platform or all of them simultaneously, it takes a lot to keep the records clean and up to date. This session discusses utilizing and maintaining online case management systems. So whether you’re on the firm side or servicer side, big or small, tech-savvy or not, join the conversation as we discuss the record system world we live in while identifying some of the pitfalls, opportunities, and best practices we should keep in mind.

Presenters

Caren Castle
The Mortgage Law Firm, PC

Lois Vitti
Vitti Law Group, Inc.

Module 2

Referral Packages: Off to a Great Start

A complete, accurate, and timely referral is the key to meeting foreclosure deadlines. This session takes a deep dive into the components of a complete referral package. We will examine the necessary documents and data points. We will also review key information that must be conveyed between the servicer and law firm to prevent issues downstream. As the referral is the foundation of the foreclosure process, this session will give attendees the advantage when commencing a foreclosure action.

Presenters

John Kay
Foundation Legal Group, LLP

Lisa Lee
McCalla Raymer Leibert Pierce, LLC

Module 3

How to Make a Scorecard Work for You

This session discusses the pivotal role of scorecards in optimizing mortgage servicing operations and the relationship between the servicer and the law firm. It emphasizes the importance of clearly defined key performance indicators and the utilization of communication and response processes to ensure collaboration between all parties to reach common outcome goals. In this session, we will discuss challenges that come from an imbalance of data, state-specific nuances, holds, and setting realistic expectations that require adaptable standards to align with business needs and operational realities.

Presenters

Adam Diaz
Diaz |Anselmo

Laura O'Sullivan
McCabe

Module 4

The Growing Trend Toward Automation

This session will discuss the trend toward automating many of our daily processes within the mortgage default spectrum. We will touch on how automation adds efficiency to the process, what tasks can be automated, and the limitations of automation. We will also take a look at how artificial intelligence and automation intersect and deviate. With automation on everyone’s minds, this is sure to be an informative and engaging session.

Presenters

Carie Anne Deal
McCabe

Jorge Rios-Jimenez
The Mortgage Law Firm, PC

Explore the Full CASE Files Curriculum

Overview CASE Files
Series 1 Title
Series 2 Administrative &
Procedural Issues
Series 3 Post-Sale
Series 4 Operations

One Program. Four Series. 16 Modules.

Get on-demand access to the complete CASE Files curriculum.

Servicers & GSEs

Complimentary

USFN Members

$299

REGISTER FOR CASE FILES